Reference

What You Agree To When You Join katana98

These terms set out how your katana98 account works — from how deposits clear through DANA, OVO, or GoPay to how withdrawals are processed and what conduct keeps your account in good standing.

Account eligibilityWallet & payment rulesWithdrawal conditionsAccount conductGoverning jurisdiction

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HOW WE OPERATE

How katana98 Handles Your Account and Data

Your account security and the integrity of your transaction history are things we take seriously. Here is what we do and what you can request.

Account Security Your account is protected by OTP verification on login. If you notice a login you did not authorise, contact support immediately — we can freeze the account while we investigate.

Data Retention We keep transaction records and account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your data through support.

Cookies and Session Data We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies via your browser settings, but doing so will end your active session and may reset saved preferences.

Requesting Changes To update personal details, correct a wallet name mismatch between your DANA or OVO account and your katana98 profile, or request account closure, raise a ticket via live chat or email support.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about how a rule was applied to your account, our support team can walk you through it. Players in Depok and across Indonesia reach us through the same channels — no separate regional queue.

Team online

Live Chat

Start a live chat from your account dashboard. Available through the support icon on mobile and desktop. Responses cover term clarifications, account conduct queries, and payment disputes.

Email Support

Send a detailed query to our support address for written responses. Useful when you need a record of how a specific term was interpreted or applied to your account.

Account Help Centre

The help centre inside your account lists common term questions with plain-language answers, covering wallet verification, withdrawal holds, and account suspension procedures.

What These Terms Actually Cover

katana98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you enter into a direct agreement with katana98. These terms apply to every action on your account — browsing the lobby, placing a stake, requesting a withdrawal, or reaching out to support. Your use of local payment wallets such

1
as DANA, OVO, and GoPay is also governed here: each transaction you initiate through those rails is subject to the conditions in the relevant payment section of these terms, and we ask that you verify your wallet details match your registered account name before any withdrawal
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request. Eligibility to use the platform depends on your region and local law; if access is restricted where you are, these terms do not create a right to override that. We may update these terms when our services change or regulations require it. When we do,
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we will note the revision date at the top of this page, and continuing to use your account after that date means you accept the updated version. If you disagree with a change, the right course is to stop using your account and contact support to
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close it. For any questions about what these terms mean for your specific situation, our support team handles term-related queries through the channels listed in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often when it comes to how our terms apply to real account situations.

The core account terms stay the same regardless of which wallet you use. Each payment rail — DANA, OVO, GoPay — has its own processing note in the payment section, but the account conduct rules apply equally across all of them.

Depending on the nature of the breach, we may suspend your account pending review, restrict withdrawals while we investigate, or close the account permanently. You will be notified through the contact details on your account.

Access depends on local law in your region. If the platform is not available where you are, these terms do not override that restriction. Check whether your region is eligible before creating an account.

Raise the dispute through live chat or email support with your account ID and the specific transaction or rule you are questioning. We will respond with a written explanation of how the term was applied.

We update the revision date at the top of this page whenever the terms change. Continuing to use your account after a revision date means you accept the updated terms. We recommend checking back periodically.

Withdrawals require the wallet account name to match your registered katana98 profile. If there is a mismatch, contact support before requesting a withdrawal — we can verify and update your details to avoid a processing hold.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Join katana98

How katana98 Handles Your Account and Data

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Do these terms change if I deposit via GoPay instead of DANA?

02 What happens to my account if I breach these terms?

03 Can I use katana98 if I am in a restricted region?

04 How do I dispute a term being applied to my account unfairly?

05 How will I know if the terms have been updated?

06 What if my wallet name on DANA or OVO does not match my account name?

Terms & Conditions

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